FAQ

We have COVID-19 safety and health procedures in place. All of our staff is vaccinated and we have regular staff training. We thermal check crew and guests’ temperature on arrival. The boat will be sanitized daily after every sail. Hand sanitizers are available onboard.

The Luxury Day Sail and the Caribbean Sunset Sail are refunded 100% if you cancel at least 24 hours before departure; 0% refund if you cancel less than 24 hours before departure. 

Deposit only applies for a Private Boat Charter. 

The 20% deposit on a Private Boat CHarfter Tour is non refundable - exceptions see below. The remaining 80% will be refunded if you cancel at least 24 hours before departure; 0% refund if you cancel less than 24 hours before departure. 

All Tours:

100% refund - including the deposit - if your cruise ship did not arrive or we / the captain cancel due to weather or safety reasons. 5% credit card handling fee applies on any cancellation.

We plan our tours to be back as scheduled to make sure our cruise ship guests will be back on time to catch their cruise ship. If no one has to be anywhere, we may stay out longer if everyone agrees. If there is an accident or traffic issue or another reason. We will come back a bit early to accommodate those who have evening plans or need to get to the cruise ship terminal.

We will make sure that you will NOT miss your cruise ship – promised!

You will have an unique experience sailing with us. You will sail, snorkel, swim, drink, eat surounded by the blue Caribbean waters. Those are the things we will provide for you: Snorkel equipment, stand up paddle board, kayak, music, food, drinks and much more.

There is a secure parking lot at our location.

The Phoenix is very close to the cruise ship port and you don’t have to take a taxi to reach us! Meet the crew 15 minutes before boarding at Chesterfields/Dock St. Maarten location. Directions: From the cruise ship facility turn left and walk towards Philipsburg. At the first open space (there is a parking lot as well), turn left and walk towards the water. You will see The Phoenix right there. Alternate pick-up: if you are staying in a resort, at select dates we might be able to meet you in Simpson Bay. Please contact us directly to have it arranged.

Pack your swimsuits, hat, a towel, sunscreen, camera, money for your balance payment, gratuity at your discretion. We provide snorkel gear and other water sport tools and The Phoenix crew keeps it clean and sanitized.

YES! Whenever we can, we have the engine off and raise the sails. We love to sail and want you to enjoy the beauty of sailing the island! We can usually sail in the morning with no engine, as the winds are favorable. It is not possible to sail INTO the wind so we typically motor on the reyurn trip, as we also have to consider timing. Naturally, it is not possible to sail without any wind, so weather conditions always have to be taken into account.

Yes. It is all included in the tour! Food and drinks are served on all our tours. The menu depends on the tour you book and the time of day. Feel free to contact us directly with any dietary requirements or restrictions. 

Once we cast off our bar opens and stays open until we reach the shore again. We serve Beer, Coke, Diet Coke, Sprite, bottled water, Rum, Gin, Vodka, Tequila, (top shelf available at no extra cost) ginger ale, club soda, tonic water, juices (usually orange, pineapple, cranberry), margaritas, bloody Marys and of course, RUM PUNCH. We make our own! All subject to availability of course. What would you like to have? Please ask us beforehand and will we do our best to provide your favorite drink on board.  All drinks are included in your tour booking. 

Many activitiy desks here on the island are owned by tour operators themselves and they have been said to lie about competiting tour companies in an attempt to get your business, a sad truth for many visitors on holiday.  We recommend always booking dirctly and in advance of your arrival so you are sure to get what you want.

Yes, there are two seperate bathroom areas for female and male.  The female area includes two seperate electrical toilets or “heads” as well call them on a boat and a common area with two sinks.  The male area has a urinal and a seperate electrical head.